{"id":11602,"date":"2025-08-21T16:25:40","date_gmt":"2025-08-21T14:25:40","guid":{"rendered":"https:\/\/www.js-soft.com\/?page_id=11602"},"modified":"2025-09-04T20:12:34","modified_gmt":"2025-09-04T18:12:34","slug":"case-study-ai-medical-chatbot","status":"publish","type":"page","link":"https:\/\/www.js-soft.com\/en\/ai\/case-study-ai-medical-chatbot\/","title":{"rendered":"Case Study \u2013 AI Medical Chatbot"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11602\" class=\"elementor elementor-11602 elementor-11601\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba8cf13 e-flex e-con-boxed e-con e-parent\" data-id=\"ba8cf13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-82a5179 e-con-full e-flex e-con e-child\" data-id=\"82a5179\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d0052a elementor-widget elementor-widget-heading\" data-id=\"6d0052a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Case Study<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ca8281 elementor-widget elementor-widget-heading\" data-id=\"2ca8281\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Medical Chatbot to Support Patient Research<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33b356a elementor-widget elementor-widget-heading\" data-id=\"33b356a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">With a chatbot based on self-defined, scientifically validated content, patients can be provided with accurate information for their own research.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41115e4 e-con-full e-flex e-con e-child\" data-id=\"41115e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4343a06 elementor-widget elementor-widget-heading\" data-id=\"4343a06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Background<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3472508 elementor-widget elementor-widget-text-editor\" data-id=\"3472508\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"--tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; letter-spacing: normal;\">A government-licensed medical service provider was confronted with a high volume of recurring, often simple patient enquiries. These reached the organisation via email, telephone, and in-person contact, tying up qualified staff and leading to delays in processes as well as rising operational costs. Following our consultation, the client decided to implement a proof of concept (PoC) for a RAG-based AI assistant to support patients in conducting independent research and to provide professionally accurate, source-backed responses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d83e115 elementor-widget elementor-widget-heading\" data-id=\"d83e115\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Requirement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c3d41e elementor-widget elementor-widget-text-editor\" data-id=\"1c3d41e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"--tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; letter-spacing: normal;\">The goal was to create a conversational assistant integrated into the customer portal that would generate responses solely based on a curated knowledge base (medical pamphlets, information leaflets, relevant professional literature) provided by the client, while transparently citing the sources used. Where appropriate, ICD-10 references were to facilitate further research. The knowledge base needed to be expandable by the client\u2019s own medical staff without the involvement of js-soft (via document upload and web content ingestion). At the same time, it had to be ensured that no personal data would be processed; optionally, care staff bound by medical confidentiality could, with the explicit consent of the affected person, access their queries in order to prepare for consultations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ab5589 elementor-widget elementor-widget-heading\" data-id=\"8ab5589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Solution<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-706323c elementor-widget elementor-widget-text-editor\" data-id=\"706323c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The js-soft project team implemented a multilingual RAG architecture and integrated it as a dedicated section within the customer portal. Documents (PDF, DOCX, HTML) and specified web pages are processed via an ingestion pipeline with text extraction, semantic chunking, and metadata enrichment, then indexed in a vector database.<\/p><p>The search function combines semantic similarity with optional lexical weighting and reranking to ensure both relevance and coverage. A large multilingual LLM generates responses strictly within context and includes clickable section-level citations.<\/p><p>Medical terms are mapped to ICD-10 codes using NER and terminology matching; in cases of unambiguous assignment, both short description and code are shown; in uncertain cases, a neutral reference to relevant chapters is provided. Guardrails prevent the issuance of diagnoses or therapy recommendations and make it clear that the chatbot serves as a tool for research and orientation. Operationally, multi-tenancy, role-based access, end-to-end encryption, and audit logging are implemented. Upon request, patients receive access to a personalised pilot version; consent for staff to view patient questions is granular, revocable, and logged.<\/p><p>The PoC was evaluated using a jointly defined catalogue of reference questions and expert reviews and was approved following successful assessment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d80bb04 elementor-widget elementor-widget-heading\" data-id=\"d80bb04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Benefits for the Company<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2c2d4b elementor-widget elementor-widget-text-editor\" data-id=\"f2c2d4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"670\" data-end=\"711\"><p>The assistant significantly reduces the effort required to respond to repetitive enquiries and speeds up communication with patients.<\/p><\/li><li data-start=\"670\" data-end=\"711\"><p>The solution can be rolled out quickly as a non-invasive, cost-efficient pilot.<\/p><\/li><li data-start=\"670\" data-end=\"711\"><p>The autonomous maintenance of the knowledge base by the medical team ensures long-term scalability, while consistently cited original sources and ICD-10 references where applicable enhance transparency and trust.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fe7a52 e-flex e-con-boxed e-con e-parent\" data-id=\"7fe7a52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-374fd16 elementor-widget elementor-widget-shortcode\" data-id=\"374fd16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"10433\" class=\"elementor elementor-10433 elementor-9081 elementor-9081\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20da55e1 e-flex e-con-boxed e-con e-parent\" data-id=\"20da55e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-54831fec e-con-full e-flex e-con e-child\" data-id=\"54831fec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e62d2d7 elementor-widget-mobile__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"3e62d2d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.js-soft.com\/wp-content\/uploads\/2025\/11\/EstelleHounsa-300x300.jpg\" class=\"attachment-medium size-medium wp-image-13943\" alt=\"Estelle Hounsa, Sales Managerin bei js-soft\" srcset=\"https:\/\/www.js-soft.com\/wp-content\/uploads\/2025\/11\/EstelleHounsa-300x300.jpg 300w, https:\/\/www.js-soft.com\/wp-content\/uploads\/2025\/11\/EstelleHounsa-150x150.jpg 150w, https:\/\/www.js-soft.com\/wp-content\/uploads\/2025\/11\/EstelleHounsa-768x768.jpg 768w, https:\/\/www.js-soft.com\/wp-content\/uploads\/2025\/11\/EstelleHounsa.jpg 776w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c993f43 e-con-full e-flex e-con e-child\" data-id=\"3c993f43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2c92fe5a e-con-full e-flex e-con e-child\" data-id=\"2c92fe5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2da3f5a6 elementor-widget elementor-widget-heading\" data-id=\"2da3f5a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">We listen, we understand, and we execute<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e80a7b0 banner-name elementor-widget elementor-widget-text-editor\" data-id=\"e80a7b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Let\u2019s discuss your requirements \u2013 together, we\u2019ll find the best solution for your business. Looking forward to <em data-start=\"71\" data-end=\"75\">to<\/em> hearing from you, either by phone at <a href=\"tel:+4916092323183\">+49 160 92323183<\/a> or via email. <b>Estelle Hounsa, Sales Managerin js-soft<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52ca4cbb e-con-full e-flex e-con e-child\" data-id=\"52ca4cbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d700d36 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"2d700d36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:sales@js-soft.com\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Email me<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Case Study Medical Chatbot to Support Patient Research With a chatbot based on self-defined, scientifically validated content, patients can be provided with accurate information for their own research. Background A government-licensed medical service provider was confronted with a high volume of recurring, often simple patient enquiries. These reached the organisation via email, telephone, and in-person [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":10952,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11602","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case Study \u2013 AI Medical Chatbot - j&amp;s-soft<\/title>\n<meta name=\"description\" content=\"Wie das Einpflegen von unstrukturierten Daten mit der Hilfe von KI gelingt und damit viele Zeit gespart und Fehler vermieden werden.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.js-soft.com\/en\/ai\/case-study-ai-medical-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Study \u2013 AI Medical Chatbot - 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